Return & Refund Policy

Last updated: August 8, 2026

At Bowboo Pets, we want you and your pet to be happy with every purchase. If something isn't right, we're here to help.

1. Our Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item should generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Free from damage caused after delivery

• Accompanied by your order number or proof of purchase

Some products may have additional return requirements due to their nature.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the problem

• Photos of the packaging, if the package arrived damaged

We will review the situation and determine the most appropriate resolution, which may include a replacement, refund, partial refund, or another suitable solution.

3. Change of Mind & Unwanted Items

If you simply change your mind about your purchase, you may contact us within 14 days of delivery to request a return.

The item must generally be unused and in resalable condition.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise agreed by Bowboo Pets.

4. Refunds

Refunds are handled case by case after we review the circumstances of the request.

Depending on the situation, we may offer:

• A full refund

• A partial refund

• A replacement

• Store credit

• Another appropriate resolution

If a refund is approved, it will generally be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

5. Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return.

This may include products that have been:

• Used by a pet

• Opened or altered where hygiene concerns apply

• Damaged through misuse or improper handling

• Customized or personalized specifically for the customer

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

6. Return Authorization

Please do not send an item back without contacting us first.

To request a return or refund, contact Bowboo Pets with your order number and details of the issue.

We will review your request and, if a return is approved, provide instructions for the next steps.

Returns sent without prior approval may not be accepted.

7. Refunds for Lost or Undelivered Orders

If your order appears to be lost, significantly delayed, or marked as delivered but you cannot locate it, please contact us.

We may work with the shipping carrier to investigate the shipment before determining the appropriate resolution.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Because orders may enter processing or shipping shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once fulfillment has begun.

If an order has already shipped, you may need to follow our return process instead.

9. Shipping Costs

Original shipping charges are generally non-refundable, except where the return is due to an error on our part, a defective product, or another situation where Bowboo Pets determines that a refund of shipping costs is appropriate.

10. Important Note

Our return and refund policy is designed to provide a fair experience for both our customers and Bowboo Pets.

Each request is reviewed based on the individual circumstances of the order. Approval of a return, refund, replacement, or other resolution is determined by Bowboo Pets on a case-by-case basis.

11. Contact Us

If you have a question about a return, refund, damaged product, or order issue, please contact our customer support team.

When contacting us, please include your order number so we can assist you more quickly.

Bowboo Pets
Email: info@bowboopets.com

We appreciate your trust in Bowboo Pets and are always happy to help.