Contact Bowboo Pets

What types of pets are your products suitable for?

Our products are designed for a variety of pets, including dogs and cats. Please check each product description for specific compatibility and sizing recommendations.

How do I choose the correct size?

Please refer to the size guide available on each product page. If your pet falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

What materials are your products made from?

Our products are made from carefully selected, pet-friendly materials. Material details are listed on each product page so you know exactly what you're purchasing.

Are your products safe for pets?

Yes. We prioritize your pet's safety by offering products made from durable, non-toxic materials. Always supervise your pet during first-time use and regularly inspect products for wear.

How long does shipping take?

Processing times and shipping estimates are displayed during checkout and may vary depending on your location. You'll receive tracking information once your order has been shipped.

Can I return or exchange a product?

Yes. If you're not completely satisfied, please contact us within our return window. Items should be unused and in their original condition unless they arrive damaged or defective.

How do I clean and maintain the product?

Cleaning instructions vary by product. Most fabric and nylon products can be gently hand washed with mild soap and air dried. Please refer to the product care instructions for best results.

Are your products suitable for puppies and kittens?

Many of our products are suitable for young pets. We recommend selecting the appropriate size and supervising use until your pet becomes comfortable with the product.

Will the colors look exactly like the photos?

We do our best to display product colors accurately. However, slight variations may occur due to different monitor and mobile screen settings.

How can I contact customer support?

You can reach our customer support through our Contact Us page or by emailing us. We're happy to assist with product recommendations, sizing questions, orders, and after-sales support.