Shipping Policy

Last updated: August 8, 2026

At Bowboo Pets, we’re happy to serve pet parents across multiple countries. This Shipping Policy explains our processing times, delivery estimates, tracking, and other important shipping information.

1. Where We Ship

Bowboo Pets currently ships to eligible addresses in:

• 🇺🇸 United States

• 🇨🇦 Canada

• 🇬🇧 United Kingdom

• 🇪🇺 Selected countries in Europe

Shipping availability may vary by product and destination. If shipping is not available to your location, the available options will not be shown at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

During holidays, promotional periods, or unusually high order volumes, processing may take longer.

Once your order has been shipped, tracking information will be provided when available.

3. Estimated Delivery Times

Our standard estimated delivery time is generally:

7–15 business days after processing

Please note that these are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on your destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

Some orders may arrive sooner than the estimated timeframe.

4. International Shipping

For orders shipped outside the United States, delivery may be affected by customs clearance, local postal services, import requirements, or other regulations in the destination country.

Customs processing times vary and are outside Bowboo Pets' control.

Customers are responsible for ensuring that their shipping address and contact information are accurate and complete.

5. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Bowboo Pets may occasionally offer free shipping or other shipping promotions. Promotional shipping offers may be subject to specific terms and conditions.

6. Tracking Your Order

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

If your tracking information has not updated immediately, this does not necessarily mean that your package is lost or delayed.

7. Shipping Delays

Although we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delays can occasionally occur.

Delays may result from:

• Shipping carrier delays

• Severe weather

• Holidays and peak shipping periods

• Customs clearance

• Transportation disruptions

• Incorrect or incomplete address information

• Local delivery issues

• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to assist.

8. Customs, Duties & Taxes

For international orders, your destination country may impose customs duties, import taxes, VAT, or other charges.

Where applicable, these charges may be the responsibility of the customer.

Bowboo Pets does not control customs decisions, customs fees, or customs processing times.

Customers are responsible for complying with applicable import requirements in their destination country.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

10. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Around your property

• With household members or neighbors

• Any safe location specified by the carrier

You may also contact the shipping carrier directly.

If you still cannot locate your package, contact Bowboo Pets with your order number and tracking information.

Lost or missing package claims will be reviewed case by case.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Photos of the damaged product

• Photos of the shipping package and packaging

• A brief description of the damage

This information may be used to investigate the issue and determine the appropriate resolution.

12. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages.

This can occur when products are fulfilled from different locations or through different shipping services.

If this happens, you may receive separate tracking information and your items may arrive at different times.

13. Delivery Estimates

Delivery estimates provided by Bowboo Pets are based on information available from our fulfillment and shipping partners.

They are estimates only and should not be considered guaranteed delivery dates.

Bowboo Pets is not responsible for delays caused by circumstances outside our reasonable control.

14. Contact Us

If you have questions about your order or shipping, please contact us:

Bowboo Pets
Email: info@bowboopets.com

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for choosing Bowboo Pets. We appreciate your patience and trust.